This Privacy Policy describes how woolinsole (the “Brand”), operated by FOOT KAKI PTE. LTD. (the “Company”), collects, uses, and discloses your personal information when you visit or make a purchase from www.woolinsole.com (the “Site”).
Data Controller
For the purpose of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the data controller is:
FOOT KAKI PTE. LTD.
Registration Number: 201806632W
50 East Coast Road, #01-32/33 Roxy Square 1, Singapore 428769
Email: oblique@woolinsole.com
Information We Collect
To facilitate your order for footwear accessories, we collect necessary personal identifiers, including:
Contact Information: Name, shipping address, and email address.
Transaction Details: Items purchased and order value.
User-Provided Content: Images or text uploaded for item personalisation.
Payment Processing
Payment information is handled with a high standard of care. All financial transactions on this Site are processed by our third-party payment processor, Stripe.
We do not store your full credit card details on our servers. Stripe collects and processes your payment information in accordance with their own privacy policy and PCI-DSS requirements to facilitate a professional transaction environment.
Content Review and Intellectual Property
As we provide personalised footwear accessories based on individual specifications, we maintain a strict policy regarding the content uploaded to our Site.
Prohibited Content: Users are strictly prohibited from uploading imagery or text that infringes upon the intellectual property rights of third parties.
Manual Review Process: Every order involving personalised elements undergoes a manual review by our team.
Compliance Protocol: If a submission is found to contain unauthorised intellectual property or restricted graphics, we will contact the customer to request an alternative. If an agreement cannot be reached, we reserve the right to cancel the order and issue a full refund at our sole discretion to maintain compliance with intellectual property standards.We reserve the right to decline any order that raises red flags regarding potential intellectual property infringement to protect the integrity of our payment environment.
Data Retention
We retain your personal information only for as long as is necessary to provide you with our services and as described in this policy.
Order Information: Retained for a period of seven (7) years to comply with statutory tax and accounting obligations under Singaporean and European law.
User-Provided Imagery: Content uploaded for production purposes is retained for six (6) months following the completion of the order to assist with any subsequent enquiries, after which it is deleted from our active production records.
Your Rights (EEA)
If you are a resident of the European Economic Area (EEA) , you have the following rights regarding your data:
The right to access the personal information we hold about you.
The right to request the rectification of inaccurate data.
The right to request the erasure of your data (“Right to be Forgotten”), subject to legal retention requirements.
Data Transfers
Your information is processed at our operations centre in Singapore. We utilize Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives the same level of protection in Singapore as it does within the EEA.
Contact
For any enquiries regarding this Privacy Policy or your data, please contact our Data Protection Officer at oblique@woolinsole.com.